Returns, Cancellation, and Refund Policy for SkillsLink
1. Course Cancellations and Refunds
- Cancellation Period: You may cancel a course within 7 days of purchase for a refund.
- Administration Fee: Cancellations within this period will incur a 15% administration fee, which will be deducted from your refund.
- Course Access: No refunds will be issued if you have already accessed or started the course during this period.
2. Non-refundable Items
- Training Materials and Content: All purchases of training materials, e-books, and other forms of literature or content are non-refundable. Access to these materials is provided via a link immediately after purchase, and therefore they are not eligible for returns or refunds.
3. Process for Requesting a Refund
- Notification: To initiate a cancellation or refund, you must contact us through the designated communication channels provided on our website.
- Required Information: Please provide your order number and the email address used for the purchase to facilitate the process.
- Processing Time: Refunds will be processed within 30 business days after the cancellation request has been verified.
4. Exceptions
- Extenuating Circumstances: In cases of extenuating circumstances, SkillsLink reserves the right to consider refunds outside these conditions at our discretion.
5. Modifications to the Refund Policy
- Policy Changes: SkillsLink reserves the right to modify this refund policy at any time. It is your responsibility to review the policy periodically for any changes.
6. Contact Us
- Questions: If you have any questions or concerns about our Returns, Cancellation, and Refund Policy, please reach out to us via the contact information provided on our website.
This policy ensures that our users clearly understand the terms regarding cancellations, returns, and refunds, maintaining transparency and trust within our learning community. Thank you for choosing SkillsLink for your educational needs.