SkillsLink Academy – Student Cancellation and Refund Policy and Procedure
1. Course Cancellations and Refunds
- Cancellation Period: Learners may cancel their enrollment in a course within 7 days of purchase to be eligible for a refund.
- Administration Fee: A 15% administration fee will be deducted from the refund for cancellations made within this period.
- Course Access: No refunds will be granted if the learner has accessed or started the course within the 7-day period.
2. Non-refundable Items
- Training Materials and Content: Purchases of training materials, e-books, and any other literature or content are non-refundable. As access to these materials is provided immediately after purchase, they are not eligible for returns or refunds.
3. Refund Request Procedure
- Notification: Learners must notify SkillsLink Academy of their intent to cancel their enrollment by contacting us via the communication channels listed on our website.
- Required Information: Learners must provide their order number and the email address used for the purchase to facilitate the cancellation process.
- Processing Time: Refunds will be processed within 30 business days after the cancellation request is verified by SkillsLink Academy.
4. Extenuating Circumstances
- Consideration of Special Cases: In cases of extenuating circumstances, SkillsLink Academy reserves the right to consider refunds outside the standard conditions at its discretion. Formal written requests explaining the circumstances must be submitted for review.
5. Policy Modifications
- Right to Amend: SkillsLink Academy reserves the right to modify this cancellation and refund policy at any time. It is the learner’s responsibility to periodically review the policy for any changes.
6. Contact Information
- Support and Questions: For any inquiries or concerns regarding this Cancellation and Refund Policy, learners may contact SkillsLink Academy via the provided contact details on our website.
This policy is designed to ensure transparency and fairness in financial dealings while maintaining the integrity of SkillsLink Academy’s operations and commitments to learners.